Our arrangements for shipping are as follows:
All UK orders will be sent via a tracked or signed for service using Royal Mail, with the exception of saddles.
All International orders will be sent via a tracked or signed for service. Delivery timescales will vary, depending on the destination of the order. Horsesense will not be held responsible for any delays due to customs and taxes.
Certain countries may encounter
Customs charges. These charges are dictated by the destination country and as
such we have no control over them, or the amount. Please speak to your
country's tax office before placing an order if you wish to know if
additional charges will occur. Please refer to further information on Tax, Duty and Custom charges here
All International orders will be sent via a tracked or signed for service. Delivery timescales will vary, depending on the destination of the order. Horsesense will not be held responsible for any delays due to customs and taxes.
Certain countries may encounter
Customs charges. These charges are dictated by the destination country and as
such we have no control over them, or the amount. Please speak to your
country's tax office before placing an order if you wish to know if
additional charges will occur. Please refer to further information on Tax, Duty and Custom charges here
Orders must be placed before 1pm UK time for express delivery on all orders.
If you have any questions or need any further information, please do
not hesitate to contact us on 01564 778899 or [email protected]
We want you to be safe in the knowledge that whenever you order from Horsesense you are entitled to a full refund or exchange if you are not fully satisfied.
If you wish to return your item, please send an email to [email protected] within 14 days of your purchase, and let us know you are making a return.All products must be in a resaleable condition. Please note it can take up to 14 days for a refuns to be credited back to your account
Always include your name, order number and telephone number so we can contact you to process the exchange or refund. We reccommend using a tracked service when returning items to us, Horsesense cannot be held responsible for returns not received.
*Please note shipping costs cannot be refunded. We are sorry but we are unable to accept returns on Helmets and Body Protectors due to safety reasons
Please return all items to:
Horsesense Saddlers Ltd
The Coterie
Preston Bagot
Henley In Arden
Warwickshire
B95 5DZ
If you have any questions or need any further information, please do
not hesitate to contact us on 01564 778899 or [email protected]
